Service Ambassador

Are you a motivated individual with a knack for organization and a love for technology? We’re looking for someone who thrives in a fast-paced retail service environment, where no two days are the same. As our Service Administrator, you’ll be the heartbeat of our Service Centre – coordinating parts, managing communications, and ensuring every client interaction is smooth and professional.

This role demands someone who’s not just detail-oriented, but also people-savvy, tech-curious, and calm under pressure. If you’re passionate about service excellence and want to be part of a dynamic team that values integrity, innovation, and collaboration – this is your moment.

Our client is looking to employ a Service administrator based in Pinelands

POSITION
Service Ambassador

LOCATION
Pinelands

SALARY
R8 000 CTC

RESPONSIBILITIES:

ADMINISTRATION

• Order parts for warranty and non-warranty jobs within the Service Centre
• Book all service- related parts
• Follow up on outstanding parts orders
• Liaise with all suppliers and procurement when required
• Follow up on outstanding client payments
• Administrating Board Level Repairs
• Management/control of Loan Devices

SERVICE CENTRE COMMUNICATIONS

• Dealing with quotes/follow up with clients
• Assist with client communication to collect/deliver machines
• Manage the daily Service Centre driver schedule
• Manage Service Centre support tickets

STOCK CONTROL

• Weekly/monthly stock take
• Return of all faulty parts to supplier for credit
• Ensure that annual audit of stock is well prepared in advance
• Parts to be fitted/ returned/ in stock

MINIMUM REQUIREMENTS:

• Grade 12 / Matric
• 3 years’ Service Administration experience from an IT Retail / Technology environment.
• Computer literate/ techinical orientated
• Able to multi-task with strong customer/ communication skills
• Assertive, vibrant, bubby personality

APPLICATIONS:

Applications can be sent to [email protected]